FAQ - Questions and Answers

You can pay with us with the following payment methods:
Amazon Pay, EPS, Bancontact, iDEAL, purchase on account (with up to 4 weeks payment term), credit card (in the secure 3D-Secure procedure) and PayPal.

Please check your spam folder first, as the invoice may have landed there by mistake. In addition, you should check again with which e-mail address you have placed your order. If you cannot find the invoice there, please contact our customer service at service@alleszumfliesen.de or +49 (0)2602 9196490. We will be happy to help you and provide you with a copy of the invoice. Please make sure that your contact details are correct so that we can resend the invoice to you.

Check your payment details again to rule out the possibility that you have mistyped them. If this is not the case, you should consider using an alternative payment method. If this does not work either, you should contact our team at service@alleszumfliesen.de or +49 (0)2602 9196490 and we will work with you to find a solution.

If this is the case, you should once again make sure that you have paid. After checking, you can simply ignore the mail, as there may have been a delay in receiving the payment.

If you have accidentally transferred too much money to our account, please contact us at service@alleszumfliesen.de or +49 (0)2602 9196490 so that we can find a solution together. We will then transfer the overpaid money back to you as soon as possible. Please note that depending on your bank, it may take a few days for the money to be credited to your account. We would also like to ask you not to make any further payments to the same account until the matter has been resolved, in order to avoid any possible confusion.