30%
cheaper through direct sales
24h
ready for dispatch, of course also to your building site
365
days availability in our online shop
1200
Shipping today for orders placed before 12 noon
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FAQ - Questions and Answers

4. Order

Change or cancel order

You can cancel orders as long as you have not received a shipping confirmation. In case of order changes, it is best to contact our customer service at service@alleszumfliesen.de or +49 (0)2602 9196490 if you have already completed the order.

1
Can I change anything about my order after I have already placed it?

Please contact us at service@alleszumfliesen.de or +49 (0)2602 9196490 and we will change or reset your order if necessary so that you can still make changes to it.

1
I have not received an order confirmation.

Make sure that you have completed your order. If this is the case, simply contact us at service@alleszumfliesen.de or +49 (0)2602 9196490.

1
Can I also order by phone?

Basically, you should always try to order via the online store. If you have any problems you can contact us at service@alleszumfliesen.de or +49 (0)2602 9196490 and we will be happy to help you.

1
Do I get discounts above a certain order value?

From an order value of 300 € the shipping is free of charge. In addition, you can request an individual offer in your shopping cart from an order value of 600 €. Furthermore, you can become a regular customer and thus secure individual discounts. If you register with us free of charge with your trade, you will immediately receive a basic discount on all items in our store.

1
Answer not found?
Use our contact form to ask us your question to the contact form
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