We use DHL for shipping small packages and rails up to 1.0 m in length. For longer rails, we use CAMEL24, as they specialize in transporting larger and bulkier items. If the total weight of the order is too heavy, it will be shipped with the freight forwarder HELLMANN, as they offer better transport options for large and heavy goods. We always strive to offer our customers the best shipping options and carefully select our shipping partners to ensure fast and reliable delivery.
Shipping costs depend on the size of the items. For small parts shipping up to 1.0 m, shipping costs are €5.95 within Germany and €15.00 internationally. For standard shipping over 1.0 m, shipping costs are €19.95 within Germany and €32.00 internationally. The increased costs are due to the fact that rails over 1.0 m are classified as bulky goods because of their oversized length.
Shipping within Germany is free for orders over €300. The free freight limit for international orders is €600.
As soon as we have shipped your order, you will receive an email with the tracking number of your package. In this email, you simply need to click on the tracking number to find out the current status of your shipment. If you don't have your email handy, you can also easily reach us at service@alleszumfliesen.de or +49 089 38151664. You can also enter your tracking number on the CAMEL24 website to immediately view the current status of your shipment.
As soon as you notice that you have entered an incorrect delivery address, please feel free to contact us at service@alleszumfliesen.de or +4989 38151664 and we will change your address, provided the order has not yet been shipped.
The delivery time is 1-3 business days after shipment.
We don't offer express delivery, but if you order before 12:00 noon, your order will be shipped the same day. 95% of customers receive their order the next day.
You can easily check this at https://www.alleszumfliesen.de/news/was-kostet-der-versand-von-fliesenprofilen-sperrgut-verschicken.
Complaints / Returns & Refunds
If your delivery is incomplete, please contact us immediately at service@alleszumfliesen.de or +49 089 38151664. We will send you the missing items free of charge.
In such cases, please contact us immediately at service@alleszumfliesen.de or +49 089 38151664. We will cover the return shipping costs and send you the correct item free of charge.
If you receive a damaged item, please contact us immediately at service@alleszumfliesen.de or +49 089 38151664. We will cover the return shipping costs and send you a new item free of charge. If you do not want a replacement, we will refund your money.
The goods must be returned within fourteen days. You must bear the shipping costs, which are estimated at a maximum of approximately €45 per package, unless there is a fault on our part. Please use the cancellation form when returning the goods.
You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the revocation of this contract.
You bear the direct costs of returning the goods. The direct costs of return shipment are estimated at a maximum of approximately €45 per package (within Germany) for goods that, due to their nature, cannot be returned to us by normal post (freight goods). The costs for a return shipment abroad may be higher than €45.
If you revoke this contract, we will reimburse you all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a different delivery method than the cheapest standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we received notification of your revocation of this contract. For this reimbursement, we will use the same means of payment that you used for the original transaction, unless otherwise expressly agreed; in no case will you be charged fees for this reimbursement. We may refuse reimbursement until we have received the goods back or until you have provided proof that you have sent the goods back, whichever is earlier. Sample items will not be refunded.
Processing returns can sometimes take a little longer, which may be due to a shortage of staff or a large number of returns.
Payment
You can pay with the following payment methods:
Amazon Pay, EPS, Bancontact, iDEAL, invoice purchase (with a payment deadline of up to 4 weeks), credit card (using the secure 3D-Secure method) and PayPal.
Please first check your spam folder, as the invoice may have been accidentally sent there. Also, please check again which email address you used to place your order. If the invoice cannot be found there, please contact our customer service at service@alleszumfliesen.de or +49 089 38151664. We will gladly assist you and provide you with a copy of the invoice. Please ensure that your contact details are correct so that we can resend the invoice to you.
Please check your payment details again to rule out any accidental typos. If this is not the case, you should consider an alternative payment method. If this also does not work, please contact our team at service@alleszumfliesen.de or +49 089 38151664 and we will find a solution together with you.
If this is the case, you should double-check that you have paid. After checking, you can simply ignore the email, as there may have been a delay in the payment being received.
If you accidentally transferred an excessive amount to our account, please contact us at service@alleszumfliesen.de or +49 089 38151664 so that we can find a solution together. We will then refund the excess amount to you as soon as possible. Please note that depending on the bank, it may take a few days for the money to be credited to your account. We also ask that you refrain from making any further payments to the same account until the matter is resolved, in order to avoid any possible confusion.
Order
Orders can be cancelled as long as you haven't yet received a shipping confirmation. For order changes, please contact our customer service at service@alleszumfliesen.de or +49 089 38151664 if you have already completed your order.
Please contact us at service@alleszumfliesen.de or +49 089 38151664 and we will change your order if necessary or reset it so that you can make further changes.
Please ensure that you have completed your order. If this is the case, simply contact us at service@alleszumfliesen.de or +49 089 38151664.
Generally, you should always try to order via the online shop. If you encounter any problems, you can contact us at service@alleszumfliesen.de or +49 089 38151664 and we will gladly assist you.
Shipping is free for orders over €300. Furthermore, for orders over €600 you can request a customized offer in your shopping cart. You can also become a regular customer and secure individual discounts. Registering your business with us free of charge will immediately grant you a basic discount on all items in our shop.
Questions related to the article
Dural products are fundamentally made of the same material as the non-branded products. The main difference lies in the stamping of the perforated legs; here, you will find slightly wider, square shapes in the non-branded products. Slightly less material is used in these items, allowing us to offer the rails at a lower price. The branded Dural products are therefore perceived as somewhat more stable.
An exchange is divided into two separate processes with us. Please contact us first by email or phone; we will then send you the cancellation confirmation with further instructions. After receiving the goods, we will of course refund the corresponding amount promptly. You can then simply reorder the required item via the shop.
No, there are no corner pieces for the angle profiles, as the profiles are installed butt-to-butt or at a miter cut.
You should always use profiles that are 1-2mm higher than the tile thickness. This is because the tile adhesive used will press through the perforated leg of the profiles and apply a little extra.
Unfortunately, we cannot offer cut-to-length options. We only sell the lengths offered in the shop.
You can seal approximately 6m² with the primer.
As long as the profiles are not permanently exposed to chlorine, this should not be a problem; for higher exposures, please contact us personally - this must then be decided on a case-by-case basis.
No, there are no corner pieces for these profiles. You have to cut them at an angle and install them that way.
My customer account
When you place an order, you can automatically create your own customer account under "My Account".
If you scroll to the bottom of the online shop, you will see the registration form for our newsletter. If you want to unsubscribe from it, you can simply click on the link "Unsubscribe from newsletter" at the bottom of your newsletter email and unsubscribe there.
You can easily change your data by clicking on your account and going to the sub-item "Personal Data". There you can change all your data as you wish.
Click on the sub-item "Address" in your account to change the address.
Click on "Forgot password" to reset your password and choose a new one.
If you wish to delete your account, please contact us at service@alleszumfliesen.de. We will then delete your account.
Further questions
You can reach us Mon.-Thu. 8:00-12:30; 13:30-17:00 and Fri. 8:00-12:30; 13:30-16:00 at service@alleszumfliesen.de or +49 089 38151664.
Currently, you can't buy gift certificates from us yet.
